Question 1

How do I rent a vehicle from NadimTrans RentCar?

Accepted Answer

Choose a vehicle, select your travel date and requirements, then submit a booking request. The NadimTrans team will confirm availability, schedule, pick-up point, and travel details.

Question 2

What is included in the All In package?

Accepted Answer

The All In package includes the vehicle, driver, and fuel for travel within Batam. It is available for Alphard Gen 3, Alphard Gen 4, Hiace Commuter, Hiace Premio Basic, and Hiace Premio VIP.

Question 3

How long does the All In package last?

Accepted Answer

The All In package is valid for up to 10 hours per booking. If you need more time, please confirm overtime requirements with the NadimTrans team when booking.

Question 4

What documents are required to rent a vehicle?

Accepted Answer

For self-drive rentals, please prepare a valid original ID card or passport and a valid driving licence. Additional identity verification may be requested based on the rental package.

Question 5

What is the cancellation policy?

Accepted Answer

Please contact the NadimTrans team as early as possible if you need to change or cancel a booking. Any applicable cancellation terms will be confirmed with your reservation.

Question 6

Which payment methods are accepted?

Accepted Answer

We accept official bank transfers and e-Wallet under the account name Dwi Gandhi Herdian: BNI (0352721997), BCA (0611847466), Mandiri (1090022349898), SeaBank (901960264464), and DANA (081276003870). Final settlement can also be made upon vehicle handover.

Question 7

Can the vehicle pick me up at the airport or hotel?

Accepted Answer

Yes. Pick-up and drop-off can be arranged for Hang Nadim Airport, ferry terminals, hotels, and other locations in Batam. Share your pick-up point and destination when booking so the team can confirm the arrangement.

Question 8

What is the minimum age for self-drive rental?

Accepted Answer

Self-drive renters must be at least 21 years old and hold a valid driving licence. Additional requirements may apply to selected vehicle categories.

Question 9

Can foreign visitors rent a vehicle?

Accepted Answer

Yes. Foreign visitors should provide a valid passport and the driving documents required for a self-drive booking. Contact our team before booking to confirm the relevant requirements.

Question 10

Is a security deposit required?

Accepted Answer

A refundable security deposit may be required for self-drive rentals and will be returned after the vehicle has been inspected at the end of the rental period.

Question 11

When must the rental payment be settled?

Accepted Answer

The deposit and final payment schedule will be confirmed by the NadimTrans team when your reservation is arranged.

Question 12

Are there any hidden fees beyond the listed rental price?

Accepted Answer

There are no hidden fees. For vehicles marked All In, the rate includes the vehicle, driver, and fuel for up to 10 hours within Batam. Additional charges may apply only to overtime or requirements outside the original agreement.

Question 13

How long does a deposit refund take?

Accepted Answer

The refund timing for a self-drive security deposit will be confirmed by the NadimTrans team after the vehicle inspection is completed.

Question 14

What insurance cover is included in the rental?

Accepted Answer

Please confirm the insurance cover that applies to your selected vehicle and rental package with the NadimTrans team before booking.

Question 15

What is Super CDW (Zero Excess / Deductible)?

Accepted Answer

Super CDW is an additional protection option that may reduce the renter's out-of-pocket responsibility for eligible damage. Please confirm availability and terms with our team.

Question 16

What should I do if there is a technical issue or incident?

Accepted Answer

Contact NadimTrans customer support immediately so the team can coordinate the appropriate assistance.

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